Most Frequently Asked Questions

Get a quick jump to frequently asked questions by selecting a subject below:

About Shoji FAQs

HOURS OF OPERATION:

MON-SUN: 10am-10pm

TUES: 12pm-10pm

Please note that we have a 24-hour cancellation policy to receive a full refund. We hope you understand. If you do not call to cancel or reschedule your appointment before then, you will forfeit your entire payment. All prices subject to change. 
 

 

Yes, We Do Offer Gift Certificates.  They may be purchased here on our website under our spa menu drop down or call 828-299-0999 to place your order by phone with our reservationist!

Gift certificates are available for individual services, packages or dollar amounts. They are non-refundable and cannot be replaced if lost or stolen

Gift Certificates may also be purchased for Accommodations.  Please Click the Lodging tab and it will automatically route to our booking software and information.

Please present your gift certificate at the time of your service. Gift certificates redeemable on tub services or for dollar amount.

NO.  Thank you for keeping our facilities smoke free for our team and guests enjoyment.   We do not allow any smoking on property at any time.  This is not only to protect the well being of our facility, but protect the National Forest.

Rain or Shine, our tubs are Amazing.  Many of our guests comment on how enjoyable the rain feels as you soak.  Our private hot tubs are open to the sky so we recommend bringing a hat if you do not enjoy rain on your face.

In the event of Thunder and/or Lightening, we do ask you to exit your tub until passes.  You are welcome to enjoy our Sauna or Spa Lounge in the meantime.

Notice: due to COVID, masks are required in all public spaces. If you do not wish to wear a mask, we may refuse your services. 

Bathing suits are Optional in the hot tubs, we ask that when you are walking to and from your tub that you wear the Yukata (Japanese robe) we provide. Our Cedar Sauna is communal. Please keep a towel, robe or bathing suit on in our sauna.

During massage, our therapist keep you draped with a sheet and a blanket to ensure your comfort.  Please REMOVE your WET bathing suit prior to a massage if you brought one to wear.

We do not permit any food or beverage to be brought in from the outside. We do offer packages that include both wine, Prosecco, or sake. You may upgrade to one of these packages upon arrival. We also offer an array of water, Dram beverages and snacks for purchase.

We do not allow food and beverages to be brought in from off premise. We offer snacks for purchase at the front desk.

All accommodations have a microwave, refrigerator, and coffeemaker. There are no dining services at Shoji.

We do offer a Service, “Takeout Central” , that will deliver takeout food to your room from different restaurants around Asheville with Complimentary Delivery!  Call, Order and Give them your Special Shoji Guest Code for complimentary delivery.

Of course!  Shoji is open to the public. We offer Spa experiences starting at 59.00 per person/hour for our Private Spa Pass!  Our Private Spa Pass includes One Full Hour in our completely private hot SALT tub and use of our wet cedar sauna and double cold showers PLUS, a Spa Robe, Rowel and Sandals provided.

While we all are animal lovers here, we unfortunately do not allow pets on property, including the parking lot, so we may provide a quiet, serene and tranquil visit for all of our guests.

We are approximately 10 minutes from downtown.

We are approximately 15 minutes from Biltmore.

We are approximately 20 minutes from the Grove Park Inn.

Adults 18 and over on property.

Our Services FAQs

Yes, a 20% service charge will be charged at the time of booking.

 

 

YES.  A shower is Required to remove all lotions, oils, makeup, hair product, spray tan, etc.  Recently dyed hair, MUST be pulled up and out of the water completely.  These efforts are required to keep our tubs clean for all of our guests.

Yes, the tubs are cleaned through regular circulation and from the “natural” chlorine our 100% PURE SALT creates in addition to hand scrubbing by our Maintenance team everyday.  We are proud to provide natural, safe and naturally sanitized tubs for everyone’s enjoyment every day of the year!

Our Signature Shoji Tea Blend, made in partnership, locally with Dobra Tea,  is steeped in our Japanese Iron teapots and served with Japanese Bamboo wooden cups, Japanese Tea Crackers and Raw, Local Honey all on a beautiful tray and delivered to you Tub Side!  

Request Tub Side Tea Service at time of your Appointment OR Upon Check-In!   It makes a wonderful addition to your EXPERIENCE…..

NO.  ANY Additives to our tubs is Strictly Prohibited.

Yes!

Our tubs are all completely private and can be locked. The front is open so that you can enjoy the scenery of the surrounding forest but no one can see in.

Our Cedar Sauna is communal.  A Bathing Suit, Towel or Robe is required in the Sauna.

NO.  ANY use of candles or open flames is Strictly Prohibited.  We are in a National Forest.

Our hot tubs and amenities are outdoors so you may run into a few bugs and critters. We celebrate nature every season of the year.

Our massage rooms have been created for absolute visual privacy.

If you brought a bathing suit, please be sure to Remove Your Wet Bathing Suit prior to your Massage.  

We offer SALT Hydrotherapy Tubs.  Salt produces a Natural chlorine to maintain cleanliness and safety.  Additionally, our tubs are completely cleaned through continuous circulation every 10-15 minutes.

We ask that you arrive 15-20 minutes early for your appointment to follow the Japanese tradition of bathing in separate waters.

A Shower is REQUIRED prior to your Soak.  You must be free of oils, lotions and perfumes for cleanliness of our Salt Hot Tubs and Cedar Sauna.

Due to Covid restrictions and guidelines, currently we are restricting our tub capacity to 4 guests and also scheduling in 15 minute intervals for more spacing between appointments.

We do offer the option of an Exclusive Spa Package to include a 2/12 hour exclusive use of the Spa to include 5 Hot Tubs for up to 20 guests and Massage Packages based on availability. Please speak to Spa Director for more details .

We will provide you with the necessities; Yukata (Japanese robe), towel, sandals. The rest is up to you!

Reservation FAQs

We recommend making All Spa Reservations at least 2 to 4 weeks in advance for specific dates and times. The further out you can reserve your Soak, Massage or Spa Package the better!

Please contact one of our wonderful Spa Coordinators to schedule your reservation at 828-299-0999.

Want to stay at Shoji?  Click on our Lodging Page of our Website.  It will redirect you to our Accommodation Booking software.  You can select dates, check availability, view images of each accommodation and Book Your Stay!

You can stay as long as you like depending upon availability of our rooms.

In-Suite Massage are available in House of Fire, House of Earth and House of Moon.

CHECK-IN
4:00 PM – 8:00 PM. ( Except on Tuesdays, 4:00 PM-6:00 PM)
To make special arrangements outside our Check-In times, you must call our Spa Reservation Desk at (828) 299-0999 to Confirm.
$100 FEE for Early Check-in OR Late Check-out Applies.

CHECK-OUT
11:00 AM. $100 FEE for Early Check-in OR Late Check-out Applies.

Unfortunately, Spa Services and amenities are Not Included with Any Accommodation Stay.  Please Reserve your Private Spa Pass, Massage or Spa Package by contacting our Spa Coordinators at 828-299-0999.

NO.  Private Hot Tubs and all Spa Services are to be Reserved with an appointment made with one of our wonderful Spa Coordinators!  Spa service fee applies and must be Paid at time of service(s). 

Spa Services cannot be Paid along with accommodation or added to your Room.

Pre-Arrival Checklist

Read through our pre-arrival checklist to get familiarized with Shoji and help prepare you for your experience with us.

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We have received your callback request and a Shoji Spa & Retreat Representative will be reaching out to you within the hour. For immediate assistance please call us directly at (828) 299-0999

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Additional Directions

Take Exit 53A to HWY 74-A East Bat Cave/ Blue Ridge Parkway. Take a Right at the First Light on Avondale. There will be Shoji Signs to follow along Avondale Heights Road. Stay on the Paved Road and Continue to the Top through winding road. There are 3 curves you will follow to the top. You will then drive down a slight hill to the Spa and Guest Parking. If the lot is Full, circle around and park parallel to the side of the Spa.

If you have a Large Truck or Vehicle, please choose to parallel park to avoid parking lot congestion.

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Request Callback Received!

We have received your callback request and a Shoji Spa & Retreat Representative will be reaching out to you within the hour. For immediate assistance please call us directly at (828) 299-0999

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